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SHIPPING POLICY – ÉSYENNE

SHIPPING OVERVIEW

At ÉSYENNE, we aim to provide a seamless global shopping experience. As part of our business model, we work with international suppliers and fulfillment partners to process and ship orders directly to customers.

This allows us to offer a wide range of products and competitive pricing while ensuring efficient worldwide delivery.

PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation. During high demand periods or promotions, processing times may be slightly extended.

Once your order has been processed, it will be handed over to our fulfillment partners for shipment.

SHIPPING TIME

Shipping times vary depending on the destination and product availability with our suppliers:

Europe: 5–12 business days
United Kingdom: 5–12 business days
United States & Canada: 7–12 business days
Rest of the world: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, holidays, or logistics disruptions outside our control.

ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 2–5 days to become active.

You can track your order at any time using the provided tracking link.

SHIPPING METHOD

Depending on your location and supplier, orders may be shipped using various international carriers. ÉSYENNE works only with reliable logistics partners to ensure safe and timely delivery.

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are not included in our prices and are the responsibility of the customer.

LOST OR DELAYED PACKAGES

ÉSYENNE is not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances. If your order is significantly delayed, please contact our support team so we can assist you.

In rare cases where a package is confirmed lost in transit, we will work with the carrier to find a suitable resolution.

ADDRESS ACCURACY

Customers are responsible for providing correct shipping information. ÉSYENNE is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.