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RETURN & REFUND POLICY

Last Updated: 02-07-2026

At Ésyenne, we want you to be completely satisfied with your purchase. If you are not entirely satisfied, you have the right to request a return within 14 calendar days of receiving your order, in accordance with applicable consumer protection legislation.

1. Eligibility for Returns

To be eligible for a return, all returned item(s) must:

Be unworn, unused and unwashed;
Be returned in their original condition;
Be free from stains, damage, odors or any signs of wear;
Include all original tags, labels and packaging;
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Ésyenne reserves the right to refuse any return that does not meet these conditions.

2. How to Request a Return

To initiate a return, please submit your request through our Returns Portal or contact us via info@esyenne.com.

Returns must be authorized by Ésyenne before any products are sent back.

Items returned without prior authorization will not be accepted and may be returned to the sender at the sender's expense.

Once your return request has been approved, you will receive detailed return instructions, including the designated return address.

3. Return Shipping Costs

Unless the returned product is defective, damaged or incorrectly supplied by Ésyenne, all return shipping costs are the sole responsibility of the customer.

To be eligible for a refund, all returns must be sent back to the same fulfillment center from which your order was shipped. Our fulfillment center is located in China, allowing us to keep our operating costs low and offer our products at competitive prices.

Please note that customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for returns that are lost in transit.

Original shipping charges, customs duties, import taxes and any additional costs incurred during the return process are non-refundable unless otherwise required by applicable law.

4. Inspection & Refunds

All returned products will be inspected upon arrival at our designated return facility.

If your return complies with this Return Policy, your refund will be issued to the original payment method within 30 business days after the returned item has been received and approved.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

Refunds will only be issued once the returned products have been received, inspected and approved by Ésyenne.

5. Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a product that is damaged, defective or incorrect, please contact us as soon as reasonably possible via info@esyenne.com.

To assess your claim, we may request photographs or other supporting evidence.

If your claim is approved, Ésyenne will provide an appropriate solution, including a replacement, repair or refund, in accordance with applicable law.

6. Non-Returnable Products

The following products cannot be returned unless otherwise required by law:

Personalized or custom-made products;
Gift cards;
Sale or clearance items;
Perishable goods;
Opened or used personal care products;
Hazardous materials, flammable liquids or gases.

If you are uncertain whether your purchase qualifies for a return, please contact our customer support before submitting a return request.

7. Exchanges

Ésyenne does not offer direct exchanges.

If you wish to receive a different size, colour or product, you must first return the original item in accordance with this Return Policy.

Once your return has been approved, you are welcome to place a new order separately.

8. European Union Right of Withdrawal

Customers residing within the European Union have the statutory right to withdraw from their purchase within 14 calendar days of receiving their order, without providing any reason.

To exercise this right, you must notify Ésyenne within the withdrawal period.

Returned products must satisfy the return conditions outlined in this policy.

Unless the return results from an error on our part or a defective product, the direct costs of returning the goods shall be borne by the customer, in accordance with applicable European consumer legislation.